How about putting cameras where these so-called workers work? Delta can't be too serious about monitoring their workers, can they? The airline industry is disgusting to begin with, so this outright thievry shouldn't shock anyone. One time, I was waiting for my suitcase to come out on that conveyor belt. I was shocked to be standing there and seeing my suitcase come out completely OPEN and all my clothes strewn about and exposed for everyone to see! It was a suitcase with a zipper, so it couldn't either a) have popped open or b) unzipped itself! And we've all read about people stuck on the tarmac for 6 hours waiting to take off -- and not allowed to use the bathroom. People treat animals better than the airlines treat their passengers.