Nevertheless, if you insist on using Norton, you can.
But you have not written what problem you are having with it.
A problem is that since I and others here do not have Norton, we cannot see what you can see on your screen.
If I was an end user and had just bought Norton, I would expect Norton to provide support, and I am sure they do. They probably have a telephone number you can call. They would be most experienced in getting their program running. And in the faults it has and how to get around them And they would know exactly what you are seeing on your screen.
Have you tried their technical support?
If not, I suggest trying them, and let us know how it goes.